General Conditions of Sale

RATES

The published rates, taxes and services included are applicable for the current season. The published rates have no contractual value and are subject to change without notice. The contractual price is the one fixed at the time of the final booking.

For rentals, the price includes the complete equipment according to inventory: gas, water and electricity.

From 1/10 to 1/04, electricity consumption is invoiced at the current rate.

RESERVATION

The contract takes effect from the final booking. The reservation is final as from the reception of the amount of a deposit on the price of the stay.

Arrivals are scheduled between 4pm and 7pm and the release of the mobile home is scheduled before 10am on the day of departure.

Camping pitches must be vacated before 12:00 noon, otherwise the amount of an additional day will be charged.

Arrivals and departures can be made every day.

CAUTIONS

For the rental of a mobile home a deposit of 500 € will be required at the beginning of the stay. This deposit includes missing or damaged equipment. Any damage will be retained on this deposit following a repair or renewal estimate to which will be added the labour. The cleaning at the end of the stay is not included in the rental, a deposit of 55€ will also be required on arrival. We remind you that only the person responsible for the inventory on the day of your departure is able to judge the state of cleanliness of your rental. The deposits will be destroyed after the rental has been checked by the cleaning service.

TERMS OF PAYMENT

For rentals of bare pitches and mobile homes, a deposit of 25% of the total price must be paid at the time of booking. The balance is payable at the latest 1 month before the start of the stay. In the event of a reservation less than one month before the start date of the stay, the full price of the stay is payable at the time of booking. In the absence of full payment 1 month before the start of the stay, the Camping les plages de l’Ain reserves the right to consider that the reservation has been cancelled with the consequences provided for in the paragraph below.

MODIFICATIONS

The tenant must only report by mail any changes concerning his stay.

CANCELLATION

All rentals are nominative and may not, under any circumstances, be transferred or sublet. The rental only becomes final with our agreement, and from the final reservation. In case of cancellation, you will be charged an amount equal to 25% of the full cost of the stay if you cancel more than 30 days before the scheduled arrival date. An amount equal to the total amount of the stay, if you cancel less than 30 days before the scheduled arrival date, or if you do not show up on that date.

 

RULES OF PROCEDURE

Campers are required to comply with the internal rules available at the reception desk, and posted outside the campsite reception area. For an additional charge, pets on a leash are accepted in our establishment.

RESPONSIBILITY

Camping les Plages de l’Ain is not liable for any damage caused by:

– theft, loss or damage of any kind whatsoever, during or after a stay.

– accident that occurred on the campsite grounds on the games and equipment made available to families.

– failure or decommissioning of technical equipment.

The campsite reserves the right to modify the design and layout of the campsite.

It is not liable for damage caused or suffered by campers’; vehicles parked or circulating within the campsite and on the campsite’s parking lot.

All claims relating to the conditions of the stay must be made on site with the campsite management in order to find an immediate solution.

In the event of a dispute, only the French version of this document shall prevail. The competent jurisdiction shall be that of the courts of Bourg en Bresse (Ain).

In accordance with Articles L152-1 to L. 152-5 of the Consumer Code, every consumer has the right to have recourse free of charge to a consumer mediator with a view to amicably resolving the dispute between him and a professional. To this end, Camping Les Plages de l’Ain guarantees the consumer the effective use of a consumer mediation system.

In the event of a dispute with our establishment, Camping les Plages de l’Ain, you have the possibility to contact us as follows:

  • Sending a letter by registered letter with acknowledgement of receipt to Mister the Director of the campsite Les Plages de l’Ain, 11 chemin du stade, 01800 St Maurice de Gourdans.
  • Sending an email with a request for acknowledgement of receipt and reading of this email to [email protected] fr.

If you are not satisfied with the answer, you have the possibility to contact the Medicys Mediation Centre after a period of one month following the sending of this letter/email. You must submit a file online on the following website www. medicys. fr or by mail: Medicys – 73 Boulevard de Clichy – 75009 PARIS.


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